No.96 Linjiang Road, Wuchang District, Wuhan 430062 China
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About
5.0
#11 of 1,041 hotels in Wuhan
Location
4.0
Cleanliness
4.5
Service
4.1
Value
4.0
Experience a river-front stay in Wuhan at our 5-star hotel. Located next to the Yangtze Riverside, our hotel offers easy access to the Wuchang District's array of vibrant shopping, historic attractions and corporate offices. Thoughtful amenities include five on-site food and beverage outlets, a 24-hour fitness center, a heated indoor pool and a full-service spa.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Patio
Children Activities (Kid / Family Friendly)
Taxi service
Paid public parking nearby
Parking
Wifi
Pool / beach towels
Indoor pool
Heated pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Facial treatments
Foot bath
Massage
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
ATM on site
Butler service
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
City view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
River View
Languages Spoken
English, Chinese
Hotel links
Visit hotel website
Special Offer:Earn points toward free nights.
Location
No.96 Linjiang Road, Wuchang District, Wuhan 430062 China
My partner and I had an overnight stay in Wuhan, and I chose this hotel purely due to its location. It is close to Jiyuqiao station on Metro Line 2 which goes direct to the airport, and the hotel is literally on the riverside and within a walking distance to the tourist spot Hubu Xiang and the Yellow Crane Tower. In this way, we can explore the city in a very short period.
Its lobby is very impressive, and room is bigger than what I expected. The most impressive thing is the hotel pool. It is big and clean, very suitable for lap swimming.
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Date of stay: December 2019
Rooms
Cleanliness
Service
Room Tip:I didn't book the river view room, but we also have the river view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Road07273472146, 公关经理 at The Westin Wuhan Wuchang
Responded Feb 24, 2020
Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments and your support very much.We are glad that you are satisfied with our location, room and swimming pool. As you said, we have good location, convenient transportation and beautiful river view. We also have the shuttle bus for you to enjoy Wuhan famous attractions at weekends and public holidays. You can try next time. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ian wrote a review Apr 2024
Manchester, United Kingdom17 contributions6 helpful votes
Good hotel, but not at international standards in some ways
The Westin hotel accommodation is good quality and the Chinese food is good.
The western food is really poor, so if you don’t like Chinese food it may be best to look elsewhere.
The concierge are great, and speak good English. The rest of the staff , especially in the restaurants, have very limited English skills. While I certainly don’t expect everyone in the world to speak English, in an international business hotel they should have staff who are able to communicate easily with international guests.
My room smelt smoky.
Overall it’s an OK hotel and the quality of furnishings etc is good
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Date of stay: October 2023Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Doritos wrote a review Jun 2019
41 contributions53 helpful votes
First Class Hotel
I stayed for 3 nights at the Westin Wuhan. It is a beautiful hotel with good service from the staff in the Club Lounge on the 21st floor.
Amazing views of Wuhan and the Yangtze River. Though there is nothing much around then hotel, a 20 minute taxi ride across the river will take you to the City Center.
Rooms are nice and functional. The only complaint I have about the service, which was dealt with efficiently, is that with HouseKeeping. I had the do not disturb light on the door the entire day as I was catching up on some much needed sleep.
At around 4 pm, I received a phone cal from Housekeeping. They said” we notice that the DND light is ON. Would you like us to clean your room?”
The DND light means Do Not Disturb! Period. If I wanted housekeeping to clean my room, I would have called them. That’s the only issue I had with the hotel.
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Date of stay: June 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ChloeL1846, Public Relations Manager at The Westin Wuhan Wuchang
Responded Jun 5, 2019
Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your positive comments very much. We are glad that you are satisfied with our service. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
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Ye Y wrote a review Dec 2022
1 contribution
I recommend other hotels If you are in wuhan.
作为Marriott 的顶级会员，我住过好多酒店，这个Westin 真的是拉下线。
As a top-tier Marriott member I have lived in many hotels and suites, This Westin is the worst so far. I lived in a suite for two nights here.
They didn't clean our room at all for the first night. Because the lounge is closed for some reason, They were supposed to bring us food to the room as a substitute. But that didn't happen for two nights. When I asked the GM about it, She kept saying we were not in the room and they knocked the door. But there was actually a record of us calling them from our room around that time. Instead of trying to find excuses, which only escalate things, she really should have focused her energy to bring this to a resolution.
The hard wares are old. You should check out the gym and the pool area. They are depressing. But I'm fine with this. The general manager can't do much about the hardware
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Westin Wuhan Wuchang, Marketing at The Westin Wuhan Wuchang
Responded Dec 26, 2022
Dear Guest Thank you for taking the time to let us know about your experience while staying with us. Providing the highest level of hospitality is our priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent the problems from occurring in the future. I hope you choose to stay with us again when your travels bring you back.
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Lloyd wrote a review Nov 2023
4 contributions2 helpful votes
Lack of empathy !
I am currently staying at the hotel and it’s a horrible experience. I stayed here a week ago as welland checked out on 31 Oct and they have still not processed my deposit amount. I wonder how they treat a gold bonvoy customer
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled on business
Room Tip:Please don’t stay here due to bad customer service. Even bonvoy customers are not treated well
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from The Westin Wuhan Wuchang, Marketing at The Westin Wuhan Wuchang
Responded Nov 7, 2023
Dear Guest, Thank you for choosing to stay at the Westin Wuhan Wuchang and providing your honest feedback on Trip advisor. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make you stay well in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Wuhan.
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Yao2Ruby wrote a review Jun 2018
Wuhan, China1 contribution3 helpful votes
Poor Service. No Recognition of Elite Member Benefits
The frontdesk staff for SPG elitte has no willingness to provide any service. There is no recognition for SPG elite meber. The check-in staffs did not show any respect to my Platinum membership. They rejected rudely my benefits for room upgrade with the exuse of there was no room availiabe. However, there were various room types available at that moment. Besides, they did not mention the Platinum gift. This was the first time that I stay in this hotel however there is no any introduction for hotel facilities. It is a real shame that Westin hotel provide such service. Truly Sad for SPG.
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Date of stay: June 2018
Location
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don't care how nice a hotel is, they really shouldn't pad your bill after you leave.
Here's what happened. Visa allows vendors like hotels and restaurants to ask customers if they want to be charged in their home currency or the local currency; it's called the "dynamic currency conversion." It's a total scam because the vendor adds a 3.5 percent charge and uses a bad exchange rate. On top of that, the credit card still imposes its own charge for foreign purchases. So the customer is just being ripped off. It's appalling that Visa facilitates this, but if you know to avoid it it's just an annoyance.
We watch for this scam closely and always insist on paying in the local currency. I've confirmed with my credit card company, though, that the Westin in Wuhan charged us in USD even though we explicitly asked to be charged in RMB; this added about $40 to our bill. To make matters worse I have twice called the hotel, asking them to reverse the charge and charge me in RMB. Twice I've been told they would get back to me. One week later, nothing. I gave them my email address and they have our contact information on our SPG account, but perhaps they think we'll just forget about it.
Wrong.
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Date of stay: April 2015
Value
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from June M, Manager at The Westin Wuhan Wuchang
Responded May 6, 2015
Dear Guest, Thank you very much for your precious comments. We regret to hear about your experience during your recent stay, and we would like to offer our sincere apology for any inconvenience caused. In fact, we would like to contact you in order to learn more specifically about your experience and how we can make it better. Please kindly let us know your contact information by sending to our email westin.wuhanwuchang@westin.com, we would love to hear more from you. Thanks again for your feedback and we look forward to hearing from you and welcoming you again at The Westin Wuhan Wuchang.
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E52 wrote a review Jul 2014
Beijing, China158 contributions78 helpful votes
Great hotel
Best hotel I have stayed at in Wuhan. Attentive service, good location, nice rooms and the best of all is that unlike almost every other high-end hotel in the tier cities (and I have stayed in most all of them), apart from the Hilton in Hefei and the Shangri-La in Dalian, when you leave the DO NOT DISTURB light on, when you get back, guess what? The room has not been disturbed. Congrats Weston Wuchang, you have joined a very select list in my reckoning.
Only complaint is the charge for WiFi. Come on guys, this is the modern age. WiFi should be free in a hotel like this...
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Date of stay: July 2014
Rooms
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Jessica W, Guest Relations Manager at The Westin Wuhan Wuchang
Responded Jul 13, 2014
Thank you for staying with us and posting your recommendation here on our hotel website.We are more than pleased to hear that our hotel rooms, facilities and services could assist in your renewing experience and leave you with good impressions. Our hotel is dedicated to delivering the personal, instinctive and renewal services to all the guests around the world. We certainly look forward to welcoming you back very soon.
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Thomas Dunlop wrote a review Jan 2012
Sydney, Australia36 contributions46 helpful votes
5 star amenities undone by 1 star service
I was quite excited to hear Starwood were opening a Westin in Wuhan, a destination I travel to on business a number of times each year. I was even more excited pulling up to the property (which is not conveniently located if you're in town on business, but for the tourist it's perfect) seeing the grandiose lobby stretching out and up away from me. In China, grandiose design is hardly seen without being followed by the strong desire to throw-up; this is not the case for the Westin, Wuhan, however.
I am afraid the good impression stopped there. Check-in was laborious (took some 20 minutes) and staff across the board were poorly trained, had appalling English, and were downright rude to me when I tried to make their lives easier by speaking Mandarin (a language I have professional proficiency in). From there it became almost a competition to make my stay worse: - I was checked-in to a smoking room (when it's clear under my SPG preferences I'm a non-smoker and a point I'd also thought I'd made clear in English and Mandarin at check-in); - the wi-fi in the room wasn't working (once they'd finally moved me into a non-smoking room) and a booster needed to be brought to my room; - the concierge promised me free laundry given the appalling check-in experience/wrong room allocation, only to then have his subordinate telephone my room later trying to back out of the promise; - and then to cap it all of I injured myself (not to mention the blow to my pride!) when walking from the gym into the swimming area - no big deal if not for the fact a staff member was showing me the way! My compensation: a band-aid for a cut that required stitches.
On the plus-side of things, the rooms are extremely well-appointed as one would expect from a Westin property. I made use of the gym facilities and was very impressed with the space and the equipment available and I was able to stick to my normal training regime without resorting to creative ways to build up a sweat. The food too, is exceptional and finally, the reason I was there: our client's event went perfectly...though it still strikes me as odd that they would choose to hold it in such an inconvenient part of town.
Hopefully the service improves enough for me to choose this property again on my next trip to Wuhan in March.
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Date of stay: November 2011
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westin3577, General Manager at The Westin Wuhan Wuchang
Responded Mar 1, 2012
Greetings Thank you for your valueable feedback. We are following up on your comments and working on improving our areas of development. We look forward to seeing you in our hotel.
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ahhhhh_travelling wrote a review Apr 2021
London, United Kingdom226 contributions75 helpful votes
Average
There was a problem with the events venue due to poor planning and lack of training of staff members. In the end, the Director of Sales found a solution to the problem which worked out well. But it was not without agitation on our end.
Thank you to the concierge guys, they did a good job in trying to solve problems with a parcel.
The room was basic and served its purpose. Clean and did not smell like cigarettes.
Lounge offering was average, they did have a good whiskey.
The hotel was close to Yellow Crane Tower. 30 mins from East Lake. 30 mins from Hankou.
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Date of stay: March 2021Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Shenyah C asked a question Sep 2021
1 contribution
How far the Westin Wuhan Wuchang to nearby metro station, how many minutes by walk ?
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zchang2015 asked a question Apr 2015
Singapore, Singapore1 contribution
Fantastic stay,I like this place so much. It has comfortable bed & was so clean in the room. Breakfast was awesome.
Answer from Doug_TDW
Taipei, Taiwan147 contributions198 helpful votes
I do agree that the quality of sleep is always good while you are staying in Westin everywhere. It seems that Weston Wuhan increases the varieties and constantly improve the quality in breakfast buffet.
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Lloyd wrote a tip Nov 2023
4 contributions2 helpful votes
"Please don’t stay here due to bad customer service. Even bonvoy customers are not treated well "
"Rooms with a view of the River would be best. It is a fairly spectacular sight!"
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PRICE RANGE
$82 - $104 (Based on Average Rates for a Standard Room)
LOCATION
ChinaHubeiWuhan
NUMBER OF ROOMS
305
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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THE WESTIN WUHAN WUCHANG $83 ($̶1̶1̶5̶) - Updated 2024
Frequently Asked Questions about The Westin Wuhan Wuchang
Which popular attractions are close to The Westin Wuhan Wuchang?
Nearby attractions include Hubei Provincial Museum (3.4 miles), East Lake in Wuhan (4.0 miles), and Wuhan Yangtze River Bridge (1.5 miles).
See all nearby attractions.
What are some of the property amenities at The Westin Wuhan Wuchang?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
See all property amenities.
Which room amenities are available at The Westin Wuhan Wuchang?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
See all room amenities.
What food & drink options are available at The Westin Wuhan Wuchang?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Learn more.
Is parking available at The Westin Wuhan Wuchang?
Yes, free parking and paid public parking nearby are available to guests.
Learn more.
What are some restaurants close to The Westin Wuhan Wuchang?
Conveniently located restaurants include Wuhan Bar & Lounge, Amber Palace Indian Restaurant, and Noi Mediterraneo (Huayuan Avenue).
See all nearby restaurants.
Are there opportunities to exercise at The Westin Wuhan Wuchang?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Learn more.
Are any cleaning services offered at The Westin Wuhan Wuchang?
Yes, dry cleaning and laundry service are offered to guests.
See all property amenities.
Does The Westin Wuhan Wuchang offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
See all property amenities.
Which languages are spoken by the staff at The Westin Wuhan Wuchang?
The staff speaks multiple languages, including English and Chinese.
See all property amenities.
Are there any historical sites close to The Westin Wuhan Wuchang?
Many travelers enjoy visiting Hankou Modern Buildings (1.9 miles), Uprising Gate (1.9 miles), and Alexander Nevsky Russian Orthodox Church (1.5 miles).
See all nearby attractions.
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