To comply with the law, you hereby confirm that your age is above 10. If you are under the age of 10, you acknowledge that you must get permission from a parent or legal guardian to open an account and that parent or legal guardian must agree to this Terms and Conditions. If you do not understand this section, please do not create an account until you have asked your parent or legal guardian for a minor who is creating an account, you must accept this Terms and Conditions on the minor’s behalf and you will be responsible for all use of the account or company services using such account, whether such account is currently open or created later.

To comply with the law, you hereby confirm that your age is above 10. If you are under the age of 10, you acknowledge that you must get permission from a parent or legal guardian to open an account and that parent or legal guardian must agree to this Terms and Conditions. If you do not understand this section, please do not create an account until you have asked your parent or legal guardian for a minor who is creating an account, you must accept this Terms and Conditions on the minor’s behalf and you will be responsible for all use of the account or company services using such account, whether such account is currently open or created later.

Please read the terms of the use of this website carefully. The use of website and its functions means that you accept these terms, do not use this website if you do not agree to be bound by such terms as such. Tops reserve the right to change, limit, modify or cancel Terms and Conditions in whole or part at any time. You will be bound by any such changes. You should check such details at the time of use. By continually using this website you are agreeing to any and all changes that may occur. Although we have used our best efforts to ensure information about Central Food Retail Co., Ltd. (herein referred to as "Tops") is correct and appropriate in this website. You should not conclude that the information provided is the most updated, or that this website will contain all the available information about Tops. Furthermore, if you are making a decision to invest in a commercial agreement with Tops, we urge you to consult all available sources thoroughly first.

All information in this website are covered in the form of the copyrighted work Copyright, Trademark and/or other intellectual property belonging to Tops and/or its subsidiaries and affiliated brands or other parties that have allowed Tops to use their intellectual property as its own. Tops also reserves the right in any property and/or all other intellectual properties that may have not been clearly permitted for use in this website.

You agree that you will not disclose your username and password of your account to the third party. You are solely responsible for maintaining the confidentiality of your Account and for all activities that occur on or through your Account. Tops shall not be responsible for any losses arising out of the unauthorized use of your Account. You agree and undertake not to impersonate any person or to falsely state or otherwise misrepresent your affiliation with any person.

The information in this website is used for personal purposes only. You agree and accept not to distribute, transmit, alter or recreate or use the content that appears on this website and in its functionalities, in any way. You must not copy, distribute or display the information displayed in this website, in whole or in part, to a third party, you must not connect or link or repeat/imitate (mirror) any part of the website in any length. Please note that Tops does not allow you to use, reproduce or distribute any information without the permission in writing from Tops. Violation of these rights will result in legal proceedings as appropriate. You agree to indemnify, stand in legal defense, and keep Tops from being damaged by the use of any data from this website without permission. You agree that the use of the contents and messages or the figures that appear in this website without permission may have detrimental effect to the highest degree and in the case of usage of information without permission Tops is entitled to receive compensation for legal or equitable remedies as the owner, including restriction not to commit such violations.

Unless otherwise restricted by applicable law, it is agreed and accepted by you that all your personal information and/or data collected by Tops from the website may be used and disclosed for such purposes and to such persons as may be stipulated in the then Tops's Privacy Policy for customers' information.

You agree that you are solely responsible and will be responsible for any content you send to the website in any length. You must not transmit any illegal information that may cause damage to reputation, obscene or pornographic material. You also agree that you will not send anything in a website that would violate the rights of any third parties, including any copyright, trademark, personal, private, confidential or any proprietary information to Tops. We appreciate your interest in Tops but we do not intend, and cannot accept any ideas or information regarding the design, technology to produce or other suggestions you may have or develop and that are owned by or are properties belonging to you, so if you submit any information and/or content to this website or its functionalities you are thereby allowing us the right to use this information and/or content without any charge; to use, reproduce, modify, transmit, display, translate, create derivative works and to disseminate this information/content without being limited. Through any means, and any channels of distribution and display either known presently or that may be developed in the future, in addition you certify that you hereby relinquish any credentials (Moral Rights) in the information/content you submit.

The use of this website and the sending or any messages or information to this website means you agree to comply with the terms of privacy and Privacy Policy of this website including notices to protect data.

Tops shall have no liability towards you and any third parties if any failures or delays in the contents of this website or for any actions arising from the use of such content. And to the extent that applicable by law, Tops will not be liable for any damages directly or indirectly caused by accident, any consequential damages, special damages, or punitive damages arising as a result of the use of the contents of the website and its functionalities even though Tops may have been advised of the possibility of damage. Tops may be held liable for damages arising out of the show or present the information in bad faith by Tops itself, in the event of death or personal damage caused by the negligence of Tops. Tops will use reasonable skill and care in the preparation of this website but does not guarantee the accuracy of the website, access to this website at any and all times, the reliability of the website to any length, or warrant that all functions within this website will be uninterrupted or error free. Tops does not warrant that such defects will be corrected even if it has been made aware of said defects.

Tops will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event) or Acts of God. A Force Majeure Event includes any act, event, non-happening events or accident beyond our reasonable control and includes in particular (without limitation) the following:

Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war. Impossibility of the use of public or private telecommunications networks. Strikes, lock-outs or other industrial action. Storm, explosion, fire, flood, earthquake, subsidence, epidemic or other natural disaster. The acts, decrees, legislation, regulations or restrictions of any government. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. During or in the event of an act of God.
If our performance is deemed to be suspended for the period that the Force Majeure Event continues, we will have an extension of time for performance for the duration of that period. If we cannot find a solution to resolve the issue occurred, we do not take any responsibility for this.

Payment for all orders shall be made by credit card/debit card, Credit card/debit card payment on delivery and Cash payment on delivery, depends on delivery method. Tops reserve the right to change, limit, modify or cancel any payment method. Customers are subject to check such details at the time of use. 

The prices shown on this website at the time of ordering are guide prices. The prices you will be charged for products will be the actual price displayed in the store on the day that you have confirmed an order, including any promotional offers if applicable. By completing the process of check out, you accept that price of products may, therefore increase or decrease between the day of order confirmation and the day of delivery.
The payment will cover the cost of all products ordered and any alternative substituted goods at the in-store selling price prevailing that day, as well as the delivery and service fees.

At present, Tops delivers to most areas in Thailand, except certain areas. You may also Contact Us as well as visiting Delivery Area to check on our delivery coverage. Tops will only proceed and accept orders within our delivery coverage. However, if you have a large order and are not in our service area, please feel free to contact us directly for the enquiry.

For any further inquiries, about our products and services, this website, any of our terms and conditions or otherwise, please contact our Call Center at 1467
Orders

All orders made by you shall be deemed to be an offer made by you to purchase the selected products set out in your order upon these Terms of Use. All orders shall be subjected to acceptance by Tops. Processing of payment for an order shall not in itself constitute acceptance of the order by Tops, provided that where an order for any goods is rejected or cancelled by Tops, any payment made for such order shall be reversed or refunded by Tops in accordance with our prevailing refund policy at such time.

All orders made by you are subject to stock availability. Tops reserves the right to cancel, amend or reject your order in whole or in part, at any time and without liability or compensation, where any product is out of stock, damaged or spoiled, or unavailable for any other reason.
This website will service non-commercial orders or order for household-use only. Therefore the company reserves the right to refuse orders in bulk or assumed commercial. You will be limited to buy at maximum 24 pieces per Stock Keeping Unit (SKU) or item. Regardless, the limitation of each SKU will be depended upon promotional campaigns or at appropriate.

The company, therefore, reserves the right to amending the number of quantity ordered or to change the delivery option where the company finds appropriate and where the company will be able to serve maximum number of customers.

We may limit and/or cancel your orders if we have found any suspicious behavior at our sole discretion.
We reserve the right to limit 10 packs of alcoholic beverages and water per order.
Cancelling of home delivery orders must be done within 24 hours before delivery.
Cancelling of Click & Collect orders must be done within 48 hours before delivery.

• Every 25 Baht spend get 1 point and partial points will be carried to the next purchase.
• Excluding the following items: wholesale (items bearing the same barcode in the receipt will be calculated for accumulating The 1 point from 1st item – 6th item, and UHT milk products will be calculated for accumulating The 1 Card point from 1st – 12th item ONLY), all gift baskets, alcoholic beverages, tobacco, Brand’s products, infant formula and follow-up formula of baby milk powder, baby dietary supplement, bill payment service, gift voucher, prepaid card, internet card, international phone card, drugstore, bookstore, rental shops, and food court.
• Central Food Retail Co., Ltd. reserves the right to change terms and conditions without prior notice.

We hope that you are satisfied with the products you have ordered and we work hard to ensure that every order leaves our delivery center are correct and perfectly packed. When you receive your order, you must check it as soon as possible following receipt. If a faulty should be found, please notify us immediately, and our customer service team will work quickly and efficiently to ensure it is rectified with as little inconvenience to you as possible. If you change your mind, returns only accepted if it is unopened and in its original packaging and unused conditions. Tops will only accept the returned products in the same condition as we sent. You are responsible for any returning costs at Central Food Retail stores. In the event of faulty, damaged or products not up to advertised quality, please bring the merchandise along with the receipt to our customer service counter within 7 days from the date of purchase.

Please accept our apologies if you have received the wrong item. Mistakes might occasionally be made. When receive your order, please check the products our staff deliver to you with the order detail document as well as the receipt. If an error should occur, please inform our staff immediately, our customer service team will work efficiently to ensure it is resolved with as little inconvenience to you as possible.

We apologies in the event that an order is missing. Please be assured that we will rectify the matter by either issuing a refund or by resending the order, however some rules are applied. To receive a refund or a replacement, you must inform us that you have not received your item only within 1 working day from the day on which you received an email from us confirming that the item had been completed (dispatched).

Our staff will make phone call and SMS to notify you before delivery time. However, in the event that our staff cannot contact the order recipient and/or the one who created order, our staff will wait for 15 minutes at the delivery address and attempt to contact you in the meantime. After that, our staff will continue to deliver the next order to prevent other customers from being affected. Therefore, please make sure the phone number you put during checkout is correct. Please note that you do not need to give the phone number of the recipient the same number as your The 1 Card phone pin.
In case you contact our staff later on, we reserve the right to consider the route and estimate the next delivery time which may cause a delay.
If the next delivery time is not at your convenience, you can request to postpone the delivery date and time at Call Center 1467. The delivery charge may occur in this case.
Our staff will make phone call and SMS to notify you before delivery time. However, in the event that our staff cannot contact the order recipient and/or the one who created order, our staff will wait for 15 minutes at the delivery address and attempt to contact you in the meantime. After that, our staff will continue to deliver the next order to prevent other customers from being affected. Therefore, please make sure the phone number you put during checkout is correct. Please note that you do not need to give the phone number of the recipient the same number as your The 1 Card phone pin.
In case you contact our staff later on, we reserve the right to consider the route and estimate the next delivery time which may cause a delay.
If the next delivery time is not at your convenience, you can request to postpone the delivery date and time at Call Center 1467. The delivery charge may occur in this case.

Same Day Delivery service is available to all our delivery area, on when order is made before 13:00 o'clock.
After 13:00 o'clock, orders can be delivered through Express Delivery Service or the next day and appointment date can be made within 7 days of ordering.

Delivery time slots are as follows:
10:00 – 12:00
12:00 – 14:00
14:00 – 16:00
16:00 – 18:00
18:00 – 20:00
20:00 – 22:00

The Standard Delivery fee is 60 Baht. Free Standard Delivery when you order 888 Baht (Balance after discount)

Express Delivery is a fast delivery service within 2 hours by GrabExpress’ motorbikes via Tops online website and application.
You may choose a time slot for Express Delivery service in every hour from 10:00 – 22:00.
Express Delivery Time Slots:
10.00 – 11:00
11:00 – 12:00
12:00 – 13:00
13:00 – 14:00
14:00 – 15:00
15:00 – 16:00
16:00 – 17:00
17:00 – 18:00
18:00 – 19:00
19:00 – 20:00
20:00 – 21:00
21:00 – 22:00

The delivery duration will be referred to your checkout/payment time.
For example, if you check out your cart (make a payment) between 9:01 – 10:00, the fastest delivery time you can choose would be between 11:00 – 12:00. However, it also depends on the availability of that particular time slot. From the example above, in case you begin your order between 9:01 – 10:00 but finish the checkout/payment around 10:01 – 11:00, the fastest time slot would be 12:00 – 13:00.

At the moment Express Delivery service is available only in some areas of Bangkok and Nonthaburi.

The fees for Express Delivery can be varied from 80 – 150 Baht depending on the delivery areas as detailed below.
Bangkok
● Express Delivery service areas (80 Baht delivery fee):
- Bang Rak district includes every sub-district: Bang Rak, Maha Phruettharam, Silom, Suriyawong, Si Phraya.
- Pathumwan district includes every sub-district: Pathumwan, Lumphini, Rong Mueang, Wang Mai.
- Sathon district includes every sub-district: Thung Wat Don, Yan Nawa, Thung Maha Mek.
- Bang Kho Laem district includes every sub-district: Bang Kho Laem, Wat Phraya Krai, Bang Khlo.
- Yan Nawa district includes every sub-district: Chong Nonsi, Bang Phongphang.
- Pom Prap Sattru Phai district includes every sub-district: Pom Prap, Wat Thep Sirin, Khlong Maha Nak, Ban Bat, Wat Sommanat.
- Samphanthawong district includes every sub-district: Samphanthawong, Chakkrawat, Talat Noi.
- Ratchathewi district includes every sub-district: Thung Phaya Thai, Thanon Phaya Thai, Thanon Phetchaburi, Makkasan.
- Phra Nakhon district includes every sub-district: Phra Borom Maha Ratchawang, Wang Burapha Phirom, Wat Ratchabophit, Samran Rat, San Chao Pho Suea, Sao Chingcha, Bowon Niwet, Talat Yot, Chana Songkhram, Ban Phan Thom, Bang Khun Phrom, Wat Sam Phraya.
- Dusit district includes every sub-district: Dusit, Wachira Phayaban, Suan Chitlada, Si Yaek Mahanak.
- Watthana district includes only some sub-districts: Khlong Toei Nuea, Phra Khanong Nuea.
- Khlong Toei district includes every sub-district: Khlong Toei, Khlong Tan, Phra Khanong.
- Suan Luang district includes only Suan Luang sub-district.
- Bangna district includes Bangna sub-district.
- Phra Khanong district includes only Bang Chak sub-district.
- Prawet district includes every sub-district: Prawet, Nong Bon, Dokmai.
● Express Delivery service areas (120 Baht delivery fee):
- Taling Chan district includes every sub-district: Taling Chan, Khlong Chak Phra, Chimphli, Bang Phrom, Bang Ramat, Bang Chueak Nang.
- Thawi Watthana district includes every sub-district: Thawi Watthana, Sala Thammasop.
- Lak Si district includes only Thung Song Hong sub-district.
● Express Delivery service areas (150 Baht delivery fee):
- Dusit district: Thanon Nakhon Chai Si sub-district
- Phaya Thai district: Sam Sen Nai sub-district
- Din Daeng district: Din Daeng sub-district
- Bangphlat district includes every sub-district: Bangphlat, Bang O, Bang Bumru, Bang Yi Khan.

Nonthaburi
● Express Delivery service areas (80 Baht delivery fee):
- Muang Nonthaburi district includes the following sub-districts: Suan Yai, Talat Khwan, Bang Khen, Bang Phai, Tha Sai, Bang Krasor, Bang Srimueng.
● Express Delivery service areas (120 Baht delivery fee):
- Bang Kruai district includes only some sub-districts: Bang Kruai, Bang Srithong, Wat Chalor, Plai Bang, Bang Khanun, Maha Sawat, Bang Khuwieng, Bang Khun Kong.
- Muang Nonthaburi district includes the following sub-districts: Bang Raknoi, Bang Krang, Sai Mah.
- Pakkret district includes only some districts: Bang Tanai, Khlong Phra Udom, Khlong Klue, Ban Mai, Bang Phud, Tha It, Om Kret.

Samut Prakan
● Express Delivery service areas (80 Baht delivery fee):
- Samut Prakan district includes only Samrong Nuea sub-district.
- Phra Pradaeng district includes only Samrong sub-district.
- Bang Phli district includes only Bang Kaew sub-district.

Products Delivered by Express Delivery Service
Tops reserves the right to not deliver some meat products via Express Delivery service in case the total weight of the order exceeds 20 kilograms. We also reserve the right to change the delivery method and/or the delivery duration.

Payment Methods for Express Delivery

Only credit card online and cash on delivery are accepted for Express Delivery service.

Customer Service for Express Delivery
Tops online is solely responsible for the whole service by which staff and GrabExpress takes on the delivery service. In case you have any enquiries or comments, please contact Tops online at 1467 or LiveChat on the website.

Upon placing your order, you will receive an automate confirmation email. A separate confirmation will be sent when your order has been dispatched out for delivery.

Tops online reserves the right to limit the quantity of the following product groups per order; drinking water, alcoholic beverages, non-alcoholic beverages and pantry. The product quantity limits will be applied by product unit as well as by product group.

In case you wish to place an order for the aforementioned products in an exceeding quantity of the minimum but not over the maximum per order, a delivery surcharge will occur depending on the type of delivery. Please see the table below.

In case you order drinking water (bulk pack) and select an express delivery, you can place an order up to 15 packs maximum. 1-2 packs will be charged for an express delivery of 80 Baht, 120 Baht or 150 Baht depending on the service area and 3-5 packs will include a delivery surcharge of 120 Baht. The total delivery fee is 200 Baht, 240 Baht or 270 Baht respectively and 6-15 packs will include a delivery surcharge of 250 Baht. The total delivery fee is 330 Baht, 370 Baht or 400 Baht respectively

In case the products or the number of products you receive are not the same as what you have ordered, please contact our Call Center within the delivery date at 1467 or Live Chat
Tops reserves the right for product claims in case the delivery form has already been signed or late notifications.

Click and collect is a service provided for customers to pick up the order at Customer Service. Customers can conveniently shop on the website or application of Tops online and choose to personally collect the order at participating Customer Service points.
You may choose a time slot for Click and Collect service in every hour from 10:00 – 21:00.
Click and Collect Time Slots:
10.00 – 11:00
11:00 – 12:00
12:00 – 13:00
13:00 – 14:00
14:00 – 15:00
15:00 – 16:00
16:00 – 17:00
17:00 – 18:00
18:00 – 19:00
19:00 – 20:00
20:00 – 21:00
The pick-up time will be referred to your checkout/payment time.
For example, if you check out your cart (make a payment) between 9:01 – 10:00, the fastest pick-up time you can choose would be between 12:00 – 13:00. However, it also depends on the availability of that particular time slot.

Click and Collect Fee and Service Areas
Click and Collect service is free of charge and available at some Customer Service points as follows.

Payment for Click and Collect
You can check out your cart / make a payment via credit card online or by cash when collecting your order at store.

Click and Collect Customer Service
Tops online is solely responsible for the entire service including the ordering process and the order pick-up at Customer Service points. In case you have any enquiries or comments, please contact Tops online at 1467 or LiveChat on the website.

Order Pick-up Notification
In case you prefer to make a payment with credit card or cash when collecting the order, you can present sms with the order number to our staff at the Customer Service point.

If you choose to make a payment via credit card online, you must present your ID card to collect the order. Alternatively, a copy of ID card stating the authorization must be shown in case of collecting the order on behalf of the account’s owner.

Click and Collect No Show
Tops online reserves the right to cancel the order if there is no pickup. We shall also cancel the amount reserved for the order on your credit card limit for any payment via credit card online in order to return that amount to your credit card on the pickup day.

In term of delivery to residential area such as in office buildings, hotels, residential condos and apartments, we will need to make the delivery at the concierge or the building lobby instead(G fl. Or 1 fl.).

If you would like to have a deliver to your room or your office in the building, customer
must come to meet up our staff at the building lobby area and must be the one giving permission/ leading our staff to enter to the building. We will not allow our delivery staff to enter office buildings, hotels, residential condos and apartments without customer guide or lead our staff.

To comply with laws, building regulations and safety, we do not allow our staffs to enter customers' premises.

Note : In case you prefer our staff deliver your order to the upper floor with no elevator, we reserve the right to make the delivery to the 2nd floor and limit the weight of 20 kg. per order.

Without prejudice to Tops' other rights under these terms and conditions, if you breach these terms and conditions in any way, Tops may take such action as Tops deems appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website and/or bringing court proceedings against you.

Tops may transfer, sub-contract or otherwise deal with Tops's affiliates under these terms and conditions without notifying you or obtaining your consent.Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

These terms and conditions shall apply, and construed in accordance with Thai law. Any dispute relating to these Terms and Conditions shall be in accordance within the jurisdiction of the Thai courts only.

Central Food Retail Co. Ltd. (the “Company,” “we,” “us,” or “our”) recognizes the importance of the protection of personal data for you of our products and services. We know you care how information about you is collected, used, disclosed, and transferred outside of Thailand. The information you share with us allows us to provide the products and services you need and want appropriately tailored for you, not only from us, but also those within Central Group's data ecosystem. We appreciate your trust that we will carefully and sensibly handle your personal data while giving you the very best personalized experience and customer services.

This privacy policy (this "Privacy Policy") applies to our retail stores, websites, mobile applications, call center, social networking sites, online communication channels, and other locations where we collect your personal data. However, please read this Privacy Policy in conjunction with the terms and conditions of particular service that you use. (This may be provide separately according to the type of Personal Data that we collect from you)

For the purpose of this Privacy Policy, “Personal Data” means any information relating to an identified or identifiable natural person.

We reserve the right to modify this Privacy Policy from time to time, so please review it frequently to see when this Privacy Policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on our website or application. We will provide additional notice of significant updates. In case any modification deprives your rights of sensitive data in relation to this Privacy Policy, the Company will first obtain your consent, except as otherwise permitted by law.

We may collect or obtain the following types of information which may include your Personal Data directly or indirectly from you or other sources or through our affiliates, subsidiaries, business partners or other companies. The specific type of Personal Data collected will depend on the context of your interactions with us, and the services or products you need or want from us and companies in Central Group's data ecosystem.

1.1.   Personal details, such as title, full name, gender, age, occupation, qualifications, job title, position, business type, company name, nationality, country of residence, date of birth, marital status, number of family members and children, ages of children, information on government-issued cards (e.g., national identification number, photograph of the national identification, information on the national identification, control number on the reverse side of the national identification (Laser ID), social security number, passport number, tax identification number, driver's license details or similar identifiers), immigration details such as arrival and departure date, signature, voice, voice record, photograph, facial features for recognition, CCTV records, work place, education, insurance details, license plate details, house registration, household income, salary and personal income;

1.2.   Contact details, such as postal address, delivery details, billing address, residential address, workplace address, address shown in the national identification card, telephone number, fax number, email address, LINE ID, Facebook account, Facebook ID, Google ID, Twitter ID, and other ID from social networking sites, your contact person's contact details (e.g., telephone number, contact data on any correspondence (e.g. written communication with you), and any other contact details you provided to us;

1.3.   Membership details, such as account details, member card number, reward points, member ID (e.g., The 1 member card number, The 1 ID, Siebel ID, member ID, customer ID), member type, customer type, member join/registration date and month, membership period, bank account and payment details, service and product applications (e.g. membership application, insurance application);

1.4.   Financial details, such as debit/credit card or bank information, credit/debit card number, credit card type, issuance/expiration date, cycle cut, account details, bank account details, prompt pay number payment details and records, your information regarding the risk profile for the business partner, credit rating and solvency, information in accordance with the declaration of suitability, suitability of   transaction and any other financial details.

1.5.   Transaction details, such as details about payment to and from you, payment date and/or time, payment amount, details about refund, refund amount, points, date and location of purchase, purchase/order number, appointment date for service, address/date and time for pick up or delivery, acknowledgement of receipt, recipient email’s signature, warranty details, complaints and claims, booking details, rental details, transaction, transaction history, location, transaction status, past sales transaction, status, transaction status, purchasing behaviour, and any other details of products and services you have purchased, including but not limited to any information incurring from using of products or services provided on our platform, such as e-pocket, digital asset, lending product, insurance product and the product related to wealth management, etc.;

1.6.   Technical details, such as Internet Protocol (IP) address, cookies, media access control (MAC) address, web beacon, log, device ID (such as international mobile equipment identifier (IMEI), electronic serial number (ESN), mobile equipment identifier (MEID) and serial number (SN)), device model and type, formats of software and hardware of the device when it is activated in the system, network, connection details, access details, single sign-on (SSO), login log, access time and location, time spent on the page, login data, GPS, latitude, longitude and time spent on each webpage, login information, applications downloaded on a communication devices,  search history, browsing details, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on devices you use to access the platform, including any other technical information arising from the use of our platform and systems;

1.7.   Behaviour details, such as information about your purchasing behavior and data supplied through the use of our products and services. 

1.8.   Profile details, such as your username and password, profile details and picture, purchases, historical orders, past orders, purchase history, items bought, item quantity, orders or product recalls made by you, orders via website, Cash On Delivery details, order ID, financial records, PIN, your interests, preferences, feedback and survey responses, satisfaction survey, social media engagement, participation details, loyalty programs, your use of discount codes and promotions, customer order description, customer service, attendance to trade exhibitions and events, trade exhibitions, litigation, testing and trials;

1.9.   Usage details, such as information on how you browse or use our websites, platform, application products and services, products in customer's cart, wish list record, remind me flash sale record, follow-shop record, and timestamp of last click and Q&A record.

1.10. Marketing and communication details, such as your preference in receiving marketing from us, our affiliates, subsidiaries, business partners or other companies, and your communication preferences; and/or

1.11. Sensitive data, such as race, religion, political opinions, fingerprints, facial recognition, person identity information (biometrics), face, information from the iris recognition, physical or mental health or condition, genetic data, medical history, disability, and criminal records.

If you provide Personal Data of any third party to us, e.g., their name, family name, address details, and telephone number for emergency contact, family member income, or if you use the service on any of our platforms with your consent, we can access and collect third party personal information relating to you, such as  information on name, picture and/or phone number, as well as personal and contact information of family, friends, emergency contact persons, recommended persons or referrals accessible from your mobile number, etc..; please provide this Privacy Policy for their acknowledgement and/or obtaining consents if necessary. 

We will only collect, use, or disclose sensitive data on the basis of your explicit consent or where permitted by law.

We only collect the information of children, quasi-incompetent persons, and incompetent persons where their parent or guardian has given their consent. We do not knowingly collect information from customers under the age of 20 without their parental consent when it is required, or from quasi-incompetent persons and incompetent persons without their legal guardian's consent. In the event we learn that we have unintentionally collected personal information from anyone under the age of 20 without parental consent when it is required, or from quasi-incompetent persons and incompetent persons without their legal guardians, we will delete it immediately or process only if we can rely on other legal bases apart from consent. 

2.1. The purpose for which your consent would be required.

Marketing and Communications: We collect, use, and disclose your Personal Data to provide privileges and promotions, discounts, special offers, advertisements, notices, news, information and any marketing and communications about the products and services from us, Central Group, our affiliates, subsidiaries, and business partners which we cannot rely on other legal bases.

Please contact 1467 to manage your consent for Central Food Retail Co. Ltd. marketing and communications.

Please contact Customer Service or The1 Call Centre Tel: 0-2660-1000 to manage your consent for marketing and communications.

2.2. The purposes we may rely on and other legal grounds for processing your Personal Data

We may also rely on (1) contractual basis, for our initiation or fulfilment of a contract with you; (2) legal obligation, for the fulfilment of the legal obligations; (3) legitimate interest, for the purpose of our legitimate interests and the legitimate interests of third parties; (4) vital interest, for preventing or suppressing a danger to a person’s life, body, or health; and/or (5) public interest, for the performance of a task carried out in the public interest or for the exercising of official authorities.

We may collect, use, and disclose your Personal Data for the following purposes.

1) To provide products and services to you: To enter into a contract and manage our contractual relationship with you; to support and perform other activities related to such services or products; to complete and manage bookings and to carry out financial transaction and services related to the payments including transaction checks, verification, and cancellation; to process your orders, delivery, and collections and returns; refund and exchange of products or services; to provide updates and on the delivery of the products, and to perform warehouse internal activities, including picking, packing, and labelling of packages; to verify warranty period; to provide aftersales services, including maintenance and facility reservation; 

2)  Marketing and Communications: To provide privileges, offers, updates, sales, special offers, promotions, advertisements, notices, news, information and any marketing and communications about the products and services from us, Central Group, affiliates, subsidiaries, and business partners.

3)  Promotions, special offer, loyalty programs, reward programs, prize draws, competitions, and other offer promotions: To allow you to participate or earn promotions, special offers, loyalty programs, reward program, sweepstakes, privilege, prize draws, competitions, and other offer/promotions (e.g., sending you reminder emails and transferring your Personal Data to business partners) to participate in activities and seminars, and all services related to advertising. This includes to process and administer your account registration, gift registration, event registration; for processing, collection, addition, exchange, earning, redemption, payment, and transfer of points; to examine your entire user history, both online and offline; to provide and issue gift vouchers, gift cards, and invoices.

4)  Registration and Authentication: To register, verify, prove, affirm, identify, and/or authenticate you or your identity;

5)  To manage our relationship with you: To contact and communicate with you as requested by you or in relation to the products and services you obtain from us, those within Central Group's data ecosystem, affiliates, subsidiaries and business partners; to handle customer service-related queries, request, feedback, complains, claims, disputes or indemnity; to provide technical assistance and deal with technical issues; to process and update your information; to facilitate your use of the products and services;

6)  Personalization, profiling and data analytics: To recommend products and services that might be of interest to you, identify your preferences and personalize your experience; to learn more about you, the products and services you receive and other products and services you may be interested in receiving; to measure your engagement with the products and services, undertake data analytics, data cleansing, data profiling, market research, surveys, assessments, behaviour, statistics and segmentation, consumption trends and patterns;   profiling based on the processing of your Personal Data, for instance by looking at the types of products and services that you use, how you like to be contacted; to know you better; to improve business performance; to better adapt our content to the identified preferences; to determine the effectiveness of the promotional campaigns, identify and resolve of issues with existing products and services; qualitative information development. For this purpose, we will collect, use and disclose your Personal Data for your interest and benefit and for legitimate interest and businesses of Central Group, affiliates, subsidiaries and our business partners where such interests and businesses are not overridden by your fundamental rights to personal data. We will request your consent where consent is required from time to time.

7) To improve business operations, products, and services: To evaluate, develop, manage, and improve, research and develop the services, products, system, and business operations for you and all of our customers within Central Group's data ecosystem, including but not limited to our business partners; to identify and resolve issues; to create aggregated and anonymized reports, and measure the performance of our physical products, digital properties, physical measurement of products performance, digital features and marketing campaigns as well as developing business models, model for loan consideration, insurance and debt collection model;

8) To learn more about you: To learn more about the products and services you receive, and other products and services you may be interested in receiving, including profiling based on the processing of your Personal Data, for instance by looking at the types of products and services that you use from us, how you like to be contacted and so on.

9) Functioning of the sites, mobile application, and platform: To administer, operate, track, monitor, and manage the sites and platform to facilitate and ensure that they function properly, efficiently, and securely; to facilitate your experience on the sites and platform; improve layout, and content of the sites and platform.

10) IT Management: For business management purpose including for IT operations, management of communication system, operation of IT security and IT security audit; internal business management for internal compliance requirements, policies, and procedures.

11) Compliance with regulatory and compliance obligations: To comply with legal obligations, legal proceedings, or government authorities' orders which can include orders from government authorities outside Thailand, and/or cooperate with court, regulators, government authorities, and law enforcement bodies when we reasonably believe we are legally required to do so, and when disclosing your Personal Data is strictly necessary to comply with the said legal obligations, proceedings, or government orders. This includes to provide and handle VAT refund service; issue tax invoices or full tax forms; record and monitor communications; make disclosures to tax authorities, financial service regulators, and other regulatory and governmental bodies, and investigating or preventing crime.

12) Protection of our interests: To protect the security and integrity of our business; to exercise our rights or protect our interest where it is necessary and lawfully to do so, for example to detect, prevent, and respond to fraud claims, intellectual property infringement claims, or violations of law; to manage and prevent loss of our assets and property; to secure the compliance of our terms and conditions; to detect and prevent misconduct within our premises which includes our use of CCTV; to follow up on incidents; to prevent and report criminal offences and to protect the security and integrity of our business;

13) Fraud detection: To verify your identity, and to conduct legal and other regulatory compliance checks (for example, to comply with anti-money laundering regulations, and prevent fraud). This includes to perform sanction list checking, internal audits and records, asset management, system, and other business controls.

14) Corporate transaction: in the event of sale, transfer, merger, reorganization, or similar event we may transfer your Personal Data to one or more third parties as part of that transaction;

15) Risks: To perform risk management, audit performance, and risk assessments; and/or

16) Lifes: To prevent or suppress a danger to a person’s life, body, or health.

If you fail to provide your Personal Data when requested, we may not be able to provide our products and services to you.

We may disclose or transfer your Personal Data to the following third parties who collect, use and disclose Personal Data in accordance with the purposes under this Privacy Policy. These third parties may be located in Thailand and areas outside Thailand. You can visit their privacy policies to learn more details on how they collect, use and disclose your personal data as you could also be subject to their privacy policies.

3.1. The company within Central Group's data ecosystem

As Central Food Retail Co. Ltd. is part of data ecosystem of Central Group which all collaborate and partially share customer services, products and systems including website-related platforms and systems, we may need to disclose or transfer your Personal Data to, or otherwise allow access to such Personal Data by other companies within Central Group's data ecosystem for the purposes set out in this Privacy Policy. Please see list of companies for further details  here

3.2. Our service providers

We may use other companies, agents, or contractors to perform services on behalf or to assist with the provision of products and services to you. We may share your Personal Data to our service providers or third-party suppliers including, but not limited to (1) infrastructure, internet, infrastructure technical, software and website, and IT service providers; (2) warehouse and logistic service providers; (3) payment service providers; (4) research agencies; (5) analytics service providers; (6) survey agencies; (7) auditors; (8) marketing, advertising media, and communications agencies; (9) call center; (10) campaign and event organizers; (11) sale representative agencies; (12) telecommunications and communication service providers; (13) payment, payment system, authentication, and dip chip service providers and agents; (14) outsourced administrative service providers; (15) data storage and cloud service providers; (16) verifying and data checking (Netbay and Department of Provincial Administration) service providers; (17) dispatchers; and/or (18) printing service providers.

In the course of providing such services, the service providers may have access to your Personal Data. However, we will only provide our service providers with the Personal Data that is necessary for them to perform the services, and we ask them not to use your information for any other purposes.

3.3. Our business partners.

We may transfer your Personal Data to our business partners in the businesses of banking, finance, credit, loan, asset management, investment, insurance, credit cards, telecommunications, marketing, retail, e-commerce, warehouse, logistics, wellness, lifestyle products and services, spa and fitness, reward and loyalty program, and data analytics, including platform sellers or providers whom we may jointly offer products or services, or whose products or services may be offered to you. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Policy.  

3.4. Social networking sites

We allow you to login on our sites and platforms without the need to fill out a form. If you log in using the social network login system, you explicitly authorize us to access and store public data on your social network accounts (e.g. Facebook, Google, Instagram), as well as other data mentioned during use of such social network login system. In addition, we may also communicate your email address to social networks in order to identify whether you are already a user of the concerned social network and in order to post personalized, relevant adverts on your social network account if appropriate.

We also partner with certain third parties that allow you to enroll in their services or participate in their promotions. For example, certain companies allow you to use your loyalty program number or online services login to receive or register for their services. Additionally, your social network account provider allows you to connect your social network account to your online services account or log into your online services account from your social network account. When you enroll in those services, we will share your Personal Data to those third parties. If you do not want to share your Personal Data in this way, do not provide your loyalty or reward program number to third parties, do not use your online services account to register for third-party promotions and do not connect your online services account with accounts on third-party services. Data shared in this way will be governed by the third party’s privacy policy and not this Privacy Policy.  

3.5. Third parties required by law.

In certain circumstances, we may be required to disclose or share your Personal Data in order to comply with a legal or regulatory obligation. This includes any law enforcement agency, court, regulator, government authority or other third party where we believe it is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights, the rights of any third party or individuals’ personal safety, or to detect, prevent, or otherwise address fraud, security, or safety issues.

3.6. Professional advisors

This includes lawyers, technicians and auditors who assist in running our business, and defending or bringing any legal claims.

3.7. Associations

We may transfer your Personal Data to other member associations, such as Thailand E-Payment Association (TEPA), Electronic Transactions Development Agency (ETDA), the Association of Confederation of Consumer Organization, Thailand (ACCOT), Foundation for consumers, the Thai Chamber of Commerce, Thai E-Commerce Association, Thai Retailers Association, Thai Shopping Center Association and the Ratchaprasong Intersection Group.

3.8 Assignee of rights and/or obligations

Third parties as our assignee, in the event of any reorganization, merger, business transfer, whether in whole or in part, sale, purchase, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock or similar transaction; will comply with this Privacy Policy to respect your Personal Data.

We may disclose or transfer your Personal Data to third parties or servers located overseas, which the destination countries may or may not have the same equivalent level of protection for Personal Data protection standards. We take steps and measures to ensure that your Personal Data is securely transferred and that the receiving parties have in place an appropriate level of protection standards or other derogations as allowed by laws. We will request your consent where consent to cross-border transfer is required by law.

We retain your Personal Data for as long as is reasonably necessary to fulfil purpose for which we obtained it, and to comply with our legal and regulatory obligations. However, we may have to retain your Personal Data for a longer duration, as required by applicable law.

The Company recognizes the importance of maintaining the security of your Personal Data. Therefore, the Company endeavours to protect your information by establishing security measures for your Personal Data appropriately and in accordance with the confidentiality safeguard of Personal Data, to prevent loss, unauthorized or unlawful access, destruction, use, alteration, rectification or disclosure; provided, however, that the Company will ensure that the method of collecting, storing and processing of your Personal Data, including physical safety measures follow the information technology security policies and guidelines of the Company.

If you visit our websites, we will gather certain information automatically from you by using cookies.

Cookies are small pieces of information or text issued to your computer when you visit a website and are used to store or track information about your use of a website and used in analysing trends, administering our websites, tracking users’ movements around the websites, or to remember users’ settings. Some cookies are strictly necessary because otherwise the site is unable to function properly. Other Cookies allow us to enhance your browsing experience, tailor content to your preferences, and make your interactions with the site more convenient: they remember your username in a secure way, as well as your language preferences.

Most Internet browsers allow you to decide whether or not to accept cookies. If you reject, remove or block Cookies can affect your user experience and without cookies, your ability to use some or all of the features or areas of our websites may be limited.

In addition, some third parties may issue Cookies through our websites to serve ads that are relevant to your interests based on your browsing activities. These third parties may also collect your browser history or other information to determine how you reached our websites and the pages you visit when you leave our websites. Information gathered through these automated means may be associated with the Personal Data you previously submitted on our website.

Subject to applicable laws and exceptions thereof, you may have the following rights to:

1)     Access: You may have the right to access or request a copy of the Personal Data we are collecting, using, or disclosing about you. For your own privacy and security, we may require you to prove your identity before providing the requested information to you.

2)     Rectification:  You may have the right to have incomplete, inaccurate, misleading, or or not up-to-date Personal Data that we collect, use, or disclose about you rectified.

3)     Data Portability: You may have the right to obtain Personal Data we hold about you, in a structured, electronic format, and to send or transfer such data to another data controller, where this is (a) Personal Data which you have provided to us, and (b) in the case where we are collecting, using, or disclosing such data on the basis of your consent or to perform a contract with you. 

4)     Objection: You may have the right to object to certain collection, use or disclosure of your Personal Data such as objecting to direct marketing.

5)     Restriction: You may have the right to restrict the use of your Personal Data in certain circumstances.

6)     Withdraw Consent: For the purposes you have consented to our collecting, using, or disclosing of your Personal Data, you have the right to withdraw your consent at any time.

7)     Deletion: You may have the right to request that we delete or de-identity Personal Data that we collect, use, or disclose about you, except we are not obligated to do so if we need to retain such data in order to comply with a legal obligation or to establish, exercise, or defend legal claims.

8)     Lodge a complaint: You may have the right to lodge a complaint to the competent authority where you believe our collection, use or disclosure of your Personal Data is unlawful or noncompliant with applicable data protection law.

9. Our Contact Details

If you wish to contact us to exercise the rights relating to your Personal Data or if you have any queries about your Personal Data under this Privacy Policy, please contact us or our Data Protection Officer at:

1)     Company Name

• • Central Food Retail Co. Ltd.
  • Address: 12th, 15th-18th Floor, Central Plaza Chaengwattana Office Tower Building. 99/9 Moo 2 Chaengwattana Road, BangTalard, Pak Kret, Nonthaburi 11120, Thailand
  • Call Center: 1467, Email: Topsonlinecs@tops.co.th

2)     Data Protection Officer

• Data Protection Officer
• Data Protection Office, Central Group
  22 Soi Somkid Ploenchit Road, Lumpini, Pathumwan, Bangkok, 10330 Thailand
• email: dpo@central.co.th