Eye Of God Rotatable Pendants

Returns Exchanges
We will try our best to make sure the products shipped to our customers are in good quality. If there are some problems on the goods, you have right to guarantee your benefits. We accept returns for refund or exchange within 15 days of the date your item was delivered.

Beyond 15 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.

* Shipping fees are non-refundable.
* Each order only allows return once.
* Although some areas enjoy free postage, we actually bear the freight for each order ($15-$30), so once the refund is made, the freight will not be refunded.
There will be a 20% restocking fee for all refunds.
* *We will reimburse or pay for return shipping only in the event that we have erred. For example: * Customer received the wrong item. * The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)

Please note that to be eligible for a return, items must be in their original purchase condition, including all product documentation, and shipped back to us within 30 days.

Different products have different warranties, so make sure you contact us before the deadline. If you don’t know the warranty of your item, you can contact our staffs before making a purchase.

1. Return & Refund With Quality Issue

Products with quality problem can be Return and Refund
Customer need to send the products back to us, When we receive the products, We will give an full refund.(Note:Engraved jewelry items may not be returned.Special orders (Customized Piece and made to order items - moissanite tennis / Cuban and solid gold items.) are final sale and are not eligible for return or exchange.Returns without a theigt Return Merchandise Authorisation will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Returns)

2. Replace
Products with quality problem can be returned and replaced.Customer need to send the products back to us, When we receive the products,We will replace new ones and ship back to customer.
Note: We will pay shipping fee for the replaced products we ship to the customer.

3. Repair
Products with quality problem can be returned and repaired.
Customer need to send the products back to us, When we receive the products,We will repair and ship back to customer.
Note: Buyers pay all the shipping fees in both sides.

4. Exchange
If you are not satisfied with any of our products due to a fault, you can send them back to us for an exchange to another product, in this case, we don’t pay the fees, you send the item back and you need to pay the difference between product costs etc.

5. Return for “not satisfied” reason
Because the international shipping fee is very high and most of pictures on ideagemer.com are taken by ourself with real products. So we do not give full refund for returns without quality problems，like “not like the picture”，”not as imagining” or just “not satisfied”. Before placing large quantity order, please have sample first.

If you are not satisfied with your purchase, you can return a product within 30 days after delivery to receive a replacement or a refund of its price minus the shipping fees. If the return is not a result of our error, customers will be required to cover shipping cost both ways.

Please ensure to return the item with its original packaging and accessories in the same condition as when you received it.

We will reduce the shipping fee from the order total amount means a partial refund.

We all know that there is a distinct difference between online and traditional shopping. Online shopping can be done anywhere, anytime, and is very convenient. Besides, there is a catch to online shopping for almost anything - finding the size. Therefore, IDEAGEMER will show you how to find out your size quickly?

This is a chart that will be extremely helpful for you to determine the ring size that you need. You can either make use of a tape or a small piece of string to measure the area that will be occupied by the ring. When it becomes a complete circle, make a mark on such string. This will be helpful for you to compare with the chart that is mentioned below.If your ring appears to be between two sizes, we suggest you choose the larger size.

The String Test：

• Wrap a piece of dental floss or string around the part of your finger you want to measure.
• Make sure it's very tight. Most people order rings too large.

• Where the string overlaps, mark that spot with a pen.

• Measure the distance between the two marks in millimetres. This is the circumference of your finger and equivalent to your ring size (EU size).

    Ring Size Guide:

   Bracelets Size Guide

•  Use the tape measure or a strip of paper to measure your wrist.Just wrap the soft tape measure around the broadest part of your wrist and take note of the length. If you are using a plain strip of paper, mark your size with a pen or pencil then use a ruler to measure the length (The starting end of the paper must be at the base of the ruler and marked 0). That would be your wrist size.

        

•  Add one inch, or 2.5 centimeters, onto this measurement to get the final length of your bracelets.Please make sure there's enough space to tuck in 2 fingers as this is the space you need to add the charms. If you want to add less than seven charms, add 2 centimeters are ok. If you plan to wear eight or more charms, please add 3 centimeters. If you purchase a bangle, just choose the next size from your actual wrist measurement.

Notes:
1. A bracelet is perfectly sized when you measure your wrist tightly and add 2 or 3 cm.
2. If you are between sizes, ask yourself how you like to wear your bracelet. If you wear it tightly choose the smaller size and if you like to wear it loosely take the next size up.
3. Please be aware that when you receive a new bracelet it will feel stiff, which can make it uncomfortably tight. The bracelet will quickly soften and become more flexible as you wear it.
4. Bear in mind that the more charms you add to your bracelets, the tighter it will become.

In order to facilitate you to find the right chain length, we provide the general parameters.You can decide the chain length according to your preference.

Necklace Size Guide:

CONTACT INFORMATION:
The IDEAGEMER Motto is, was and will always be to offer the latest, most exciting and best quality fashion pieces to thousands of our followers, supporters and customers, for the best prices possible.We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated.We will be happy to serve you better.How can we help you today?

Email (response in 24 hours): service@ideagemer.com
Working Time（Mon - Fri 9:00 - 19:00）

Q: Whether customization is acceptable

A: Most of products support custom. If you need a special size, please contact our customer service-service@ideagemer.com by mail. We will get back to you as soon as possible if we can meet your needs.


Q: How to place the order?

Step 1: Login or register a new account

Step 2: Search the item you like

Step 3: Put it into your shoppping cart

Step 4: View and check out your order

Step 5:Complete the payment

Step 6:Wait for our confirmation email.

Q: Why did I failed to place the order?

A: Don't worry! It happens sometimes.Firstly,please confirm your credit card number. If the payment still fails,try to exchange to another credit card or wait a minute to pay.If it still doesn’t work out.contact the bank to help you check.

Q: Whether the order information can be changed

A: Yes, if the order hasn't been shipped yet. If your order needs to be changed, please email us as soon as possible. It is not possible to change the order after it is shipped.

Q: How to Cancel an order

A: It is entirely possible to cancel your order! Please do not hesitate to contact us via email and our team will do their best to meet your needs.


Q: How long will I need to wait after I place an order?

A: Total Delivery Time = Processing Time + Shipping Time.

Normally,it needs 4-5 weeks to be ready for shipment if the order add the Custom Service.

In addition,standard shipping needs 6-8 business days,expedited shipping needs 4-6 days.


Q: If I make a wrong order, can I exchange it?

A:If the item has not been made,you can send us the Email to service@ideagemer.com. We will modify the order for you. Once your
parcel is shipped out, we’re sorry we can’t help you exchange it.

Q: How to track my order?

A: When your item is shipped out, you will get a shipping confirmed letter and you can then take your order number to check your shipping status. You can use the tracking number on the following tracking links to find the tracking status.


Q: I’m in remote area,can you ship it?

A:Normally, we can ship to most of the countries and regions worldwide, but some individual places may be charged remote fees. If the zip code in the area can not be found on the express delivery system, we will not be able to ship it.